Terms & Guarantees

LIVE ANIMAL SHIPPING PROCESS

CANADIAN SHIPPING

The Process

After you purchase your gecko(s) you can be confident that we take care of every aspect required to make sure that your purchase arrives safely. We use Reptile Runner to get your live animal order to you safely.  We ship directly from our location (Hamilton, Canada) to the nearest FedEx Depot as a HOLD FOR PICKUP item for next AM.  We prefer this method as many carriers have become unreliable with delivery to your door.  If it is not feasible to pick up at the nearest FedEx Depot, please let us know and we can make other arrangements.

Remember to bring at least one piece of government issued photo ID, as you will be required to prove who you are before the geckos will be released to you from FedEx.

Repzillaz reserves the right to refuse sales to anyone for any reason.

Shipping Scheduling

We DO NOT ship out automatically after we receive payment for live animals as we need to know that you will be available to pick them up/receive them. After you have paid for your animals, we will mutually arrange a shipping day and destination address to receive your animal(s). 

We are more than happy to hold your animals for you until we can find the right day to ship. Your geckos will be treated and cared for just like any other gecko in our facility until it is safe to ship.

Shipping must be scheduled a minimum of 24 hours in advance and will only be scheduled after payment has been made in full.

A Note about Extreme Weather Conditions

As you know, we live in a country that has some extreme weather conditions. Repzillaz will not ship geckos in conditions that would prove to be lethal for your animals. We will not ship New Caledonian geckos if outdoor temperatures are lower than 1°C (34°F) or greater than 25°C (77°F) in either Hamilton, Canada, or your city. NO EXCEPTIONS.

It remains the customer’s responsibility to check local weather forecasts on shipping day to make sure that temperatures will remain inside these parameters at the destination city.

In the winter, there are usually some days that are above 1°C (34°F). These days, while few and far between, provide the perfect window to get geckos to their destination. Please be patient.

Heat packs and cold packs are provided at no additional charge and will be used as required. They cannot be used to avoid otherwise lethal temperatures though.  If a shipment gets delayed by a carrier the heat/cold pack may stop working before the animal arrives at its destination.  Please be patient and wait for the right day to ship.

While Repzillaz wants to do everything to make our customers happy, remember that the health and well-being of our animals will always come first. We will not knowingly jeopardize the welfare of an animal by shipping them when it is not safe to do so.

Shipping Cost

Your order can be shipped coast to coast within Canada for a fee of $65 CAD. This shipping charge is the customer’s responsibility, and you will be required to pay this amount before we ship to you. When required, boxes and shipping materials, heat and cold packs will be provided free of charge.

Local Pick-Up (Hamilton, Canada)

If you are close to us in Hamilton, Canada and you want to arrange local pickup, this can be arranged by appointment only.  Local pickup hours may differ. Please Contact Us to arrange a suitable time for you and we will have your animals packed up and ready to receive upon your arrival.

 

LIVE ARRIVAL & HEALTH GUARANTEE

Repzillaz guarantees that from the moment you receive your gecko it is alive, healthy and alert. Whether you are picking up the gecko locally in Hamilton, your new gecko will be in top shape. This is our commitment to you. Please review the policies below so that you can know how to get the most from our guarantee.

Live Arrival Guarantee

Every gecko we sell is backed by a live arrival guarantee; however, it is important that you are aware of the conditions in which Repzillaz WILL NOT offer a live arrival guarantee.

If outdoor temperatures are lower than 1°C (34°F) or greater than 25°C (77°F) we cannot guarantee live arrival as Rhacodactylus geckos are very sensitive to extreme temperatures (especially extreme heat). We will not put your gecko(s) at risk by shipping outside of these temperatures, however if you insist that we ship your gecko(s) against our recommendations, then the buyer shall assume responsibility and Repzillaz’s live arrival guarantee will be voided . Please make sure that you are aware of local weather forecasts in your city on the day of shipping.

The live arrival guarantee assumes that someone will be present to pick up the gecko(s) when they arrive. If they are being delivered to a HOLD FOR PICKUP FedEx Depot, then they must be picked up the same day as the delivery occurred.  If they are not picked up the same day, then our live arrival guarantee will be voided. In the event Repzillaz chooses to ship to your door, if no one is present to accept shipment upon arrival then our live arrival guarantee will be voided.

If an animal arrives expired, in RARE occasions you MUST notify us immediately upon receipt. If an animal arrives expired, photographic evidence will be required. If you cannot provide photographic evidence, then you will be required to ship the expired animal back at your expense. An animal that has arrived expired will be replaced with a similar valued animal or a credit will be offered at our discretion.

7-Day Health Guarantee

We guarantee that all geckos we sell are 100% healthy animals when they leave our facility. For this reason, there will be a 7-day health guarantee on all live animals. If you are having problems with a newly acquired gecko that you purchased from us it is essential that you to contact us as soon as possible so that we can offer you our expertise. Adjusting to a new enclosure and new surroundings can sometimes be a stressful period for a gecko. For this reason, it is important to keep an eye on your new gecko(s) for the first week or so. Beyond the seven-day period we are unable to offer a health guarantee as we have no control over how the geckos are looked after or to what conditions they might be exposed.

Sexing Policy

If we specify that a gecko is male or female, then we make a 100% guarantee that it is sexed correctly. Most gecko sexes will not become clear until at least 10 grams or more, depending on the species.  If an animal is labeled as unsexed, we make no guarantee as to sex of the animal at the time of sale.

Gecko Tails

Geckos can drop their tails as a self-defence mechanism or for no apparent reason at all. Some species regrow their tails while others do not. In the wild, many geckos will drop their tail to escape a predator and will live a long and normal life without it. It is for this reason that a lost tail is not considered to be a defect. This being the case, we will not be responsible if a gecko loses its tail in our facility or during transit to you. We do, however, make every effort to not encourage tail dropping by limiting loud noises and startling situations.

Gecko Color

There are many factors that affect a gecko’s coloration, such as the presence of food, level of stress and environmental factors like humidity. Repzillaz makes every attempt to photograph our geckos in a state of being “fired up,” meaning that they are showing some of their finest colors. However, no matter how hard we try to get them in this state the geckos do not always cooperate. With this in mind, be aware that Repzillaz does not offer refunds based on a lack of or misrepresentation of color.

Deposits

A gecko can not be put on HOLD without a deposit. We will not mark any gecko on HOLD or SOLD without a non-refundable deposit or full payment. These two methods are the only way to ensure a gecko(s) is reserved for you. We will process reservations and payments for geckos in the order in which they are received, via e-mail. Until a deposit or payment is received all geckos are for sale to any customer.

A 20% non-refundable deposit is required to put an animal on HOLD. After this deposit is received the animal will be marked as ‘on HOLD’ with your initials until the final payment is received. If payment is not completed for any reason during the agreed upon time period, your deposit may be forfeited at our discretion. We reserve the right to deny a HOLD payment on any item.

ALL SALES ARE FINAL

Unless the item(s) purchased are not available at the time of sale or final payment, all sales are final. After purchase you are still protected by our seven-day health guarantee once the animal is in your possession. In the event that the animal can no longer be provided, and a payment has already been made, a credit or refund will be offered at our discretion.